Legal

Privacy Policy

How GREENSAPPIRE LTD collects, uses and protects your personal data in connection with Amazon Marketplace and this website.

Last updated: 1 January 2025 · This policy applies to GREENSAPPIRE LTD customers and website visitors.

1. Introduction & Scope

GREENSAPPIRE LTD ("we", "us", "our") is a privately-owned company registered in Northern Ireland under company number NI729223, with our registered office at 30a Kilmorey Street, Newry, Northern Ireland, BT34 2DE, United Kingdom. Our VAT registration number is GB498960710. We are the data controller for the personal information described in this policy.

This privacy policy explains how we handle personal data when you purchase our fitness equipment through Amazon Marketplace (UK and other Amazon stores), when you contact our customer service team, and when you browse this website. It applies alongside Amazon's own privacy notice, which governs data collected directly by Amazon during checkout and account use.

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. We are registered with the Information Commissioner's Office (ICO) as a data controller and take our obligations under UK data protection law seriously.

2. Information We Collect

We only collect the personal data we genuinely need to fulfil orders, provide customer support and operate our business. The categories we handle are:

Contact data

  • Name, email address, delivery address and phone number shared by Amazon when you place an order, or provided directly when you contact us.
  • Amazon order numbers and correspondence you send us so we can identify and resolve your enquiry.

Order & account data

  • Products purchased, dispatch details, returns history and warranty claims linked to your transactions.
  • Communications preferences you set, for example newsletter subscription.

Technical data

  • Basic device and browsing information from this website, such as browser type, pages visited and approximate region derived from your IP address.

Communications

  • The content of emails, messages and forms you send us, retained so we can provide continuity of support.

3. How We Use Your Information

We process your personal data only for clear, specified and legitimate purposes. Our lawful bases under Article 6(1) of the UK GDPR are:

  • Contract (6(1)(b)) — to fulfil your Amazon orders, process dispatches and handle returns and warranty claims.
  • Legal obligation (6(1)(c)) — to maintain VAT records and comply with UK tax, consumer and product-safety law.
  • Legitimate interests (6(1)(f)) — to provide customer support, prevent fraud, improve product quality and analyse anonymised website performance.
  • Consent (6(1)(a)) — for non-essential marketing communications such as our newsletter, where you opt in.

We never use your data to make solely automated decisions that produce legal or similarly significant effects, and we do not sell personal data to third parties.

4. Disclosure to Third Parties

We share personal data only where necessary to operate the business or where required by law:

  • Amazon — order and customer information is shared with Amazon in line with Amazon's own policies, as the platform through which purchases are made.
  • Service providers — couriers (for delivery), payment intermediaries, IT and email platforms that process data on our behalf under written contracts.
  • Legal authorities — where required by UK law, court order, or to protect our rights, property and safety.

We do not transfer your personal data outside the UK without appropriate safeguards, such as the UK International Data Transfer Agreement or an adequacy decision.

5. Cookies & Tracking Technologies

This website uses a minimal set of cookies and similar technologies to function correctly and to understand aggregate usage. We rely on:

  • Essential cookies required for core site functionality, which do not require consent.
  • Analytics to measure traffic and performance in aggregate form, activated only with your consent where applicable.

You can control or delete cookies through your browser settings at any time. Disabling non-essential cookies will not prevent you from browsing the site. Amazon's own cookies are governed by Amazon's privacy notice when you visit the Amazon Marketplace.

6. Data Security & Retention

We apply appropriate technical and organisational measures to protect your personal data, including access controls, encryption in transit and supplier due diligence. Retention periods are kept as short as the purpose allows:

  • Customer service records — retained for up to 3 years from your last interaction, to support warranty and continuity of service.
  • Warranty claims — retained for the warranty period plus 12 months.
  • Analytics data — anonymised or aggregated so it no longer identifies you.
  • Tax & order records — retained for the period required by UK HMRC, currently 6 years.

Once the retention period ends, data is securely deleted or irreversibly anonymised.

7. Your Rights

Under UK GDPR you have the following rights over your personal data:

  • The right to be informed about how we use your data (this policy).
  • The right of access to the personal data we hold about you.
  • The right to have inaccurate data rectified.
  • The right to erasure ("the right to be forgotten") in certain circumstances.
  • The right to restrict or object to our processing.
  • The right to data portability for data you provided on a contractual basis.
  • The right to withdraw consent at any time where processing relies on it.

To exercise any of these rights, contact us using the details in Section 8. We respond within one month, extended by two further months where requests are complex. If you are unsatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Contact & Updates

If you have any questions about this privacy policy or how we handle your personal data, please contact our data protection lead:

  • GREENSAPPIRE LTD
  • 30a Kilmorey Street, Newry, Northern Ireland, BT34 2DE, United Kingdom
  • Company No. NI729223 · VAT GB498960710
  • Email: michael.a@greensappire.co.uk
  • Phone: +44 7724 696066

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. The "last updated" date at the top of this page indicates when the policy was last revised. Material changes will be communicated through our website or directly where appropriate.